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Terms And Conditions Your usage of this website and any purchase is subject to the applicable terms and conditions below. We work with a set of providers who setup and complete the actual experience. Providers have their own terms and conditions (available on request) and your participation is conditional on your acceptance of these. Experience Descriptions Any information provided on the Mindsplash Experience site is correct at the time of print; however, the content or format may be subject to slight change throughout the season. For a full update on any experience or experience please contact us. Website Any pictures or photography used on the Mindsplash Experience site in conjunction with products, experiences or track days are used as an indication only. The vehicles and locations will vary within the range available. Session Lengths All session lengths displayed with each experience are approximate, and are likely to vary. They are an indication only of the time you will spend on location. The providers will always try to reduce your waiting time to a minimum. Most experiences usually run in groups; therefore the itinerary in your conformation is a guide and may be subject to changes. Restrictions Each provider will have their own height and weight restrictions for their vehicles and equipment. Mainly for comfort and safety, these are usually height between 4’11” – 6’6” and weight below 112 kg. These will vary between providers and the different experiences, so please check before you book that you meet the requirements. Mindsplash will not provide refunds for customers who forfeit their booking due to failing the restriction guidelines (this will be at the discretion of the provider on the day). Participants in any experience or track day will need to produce their full, original valid driving license before they can partake in an event. The Weather Some experiencess are dependant on the weather. If your experience is cancelled due to the weather you will be able to re-book, but your re-booked experience remains subject to availability and weather conditions. Most driving experiences will only be cancelled in severe weather. Availability All experiences are offered subject to availability. The most resent information on dates when an experience is available can be checked by contacting us. We will do our best to secure your preferred choice of dates. To help us, please book as early as possible and in any event, at least 21 days in advance and further for peak dates such as weekends or holiday periods. You should not make arrangements in connection with the experience until you have received your booking conformation. Where specific elements of the experience such as vehicles or equipment are not available due to mechanical breakdown, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice. Complaints We welcome your feedback on all of our experiences and track days. If you have a problem or complaint on the day, please bring it to the attention of the host or experience provider at the venue as soon as possible so they have a chance to put matters right. Voucher Conditions Vouchers for a specific event may only be used for that event. In the situation that the event is unavailable, the credit may be used against an alternative event. Some Experiences are seasonal and may be removed/ altered or increased in price between the 'pre-season' months of October - January. In this situation your voucher may be used for a alternative event with a similar itinerary and price, or a top-up fee will be required. We advise to book as early as possible to avoid disappointment. Refunds and Cancellations Please note under no circumstances can we cancel, refund or reschedule an experience or track day once booked, so please ensure you, or the person(s) you are buying the event for are able to attend. Mindsplash can refund or replace any voucher for a fixed admin fee of £25. This refund will only happen with the original purchaser. Other Terms and Conditions All Mindsplash experience prices are inclusive of VAT and are correct at the time of entry. We reserve the right to change the price of any product without notice. All of our providers are reputable companies within the trade and have been carefully chosen, however, inclusion of an experience range does not mean that we guarantee the safety standards or satisfactory performance of any of our providers. Providers have their own terms and conditions (available on request) and your participation is conditional on your acceptance of these. Mindsplash’s liability for any claim of breach of obligation regarding any single voucher or experience shall not exceed the price of that experience. This excludes claims arising from personal injury or death due to the negligence of Mindsplash or anyone for whom Mindsplash is responsible. Mindsplash reserves the right to change these terms from time to time without reference to customers. |
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